Hamad Airport unveils state-of-the-art Concourses D and E with cutting-edge tech and enhanced CX

The following article was published by Future Travel Experience

Hamad Airport has unveiled its new Concourses D and E – the final phase of its transformation journey. The new concourses introduce cutting-edge technology, including self-boarding systems, for an enhanced CX.

Hamad International Airport – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has unveiled its highly anticipated Concourses D and E, marking a major milestone in its expansion and increasing its capacity to over 65 million passengers annually.

This development elevates traveller comfort and represents the final phase of a transformational journey initiated in 2022 with the unveiling of the ORCHARD, a 6,000sqm indoor tropical garden.

The new concourses integrate seamlessly into the existing terminal, introducing cutting-edge technology and enhanced facilities to meet growing passenger demand. The terminal now spans 845,000sqm – a 14% increase – while the addition of 17 new aircraft contact gates increases the total to 62, nearly 40% more than before, ensuring greater connectivity, streamlined operations, and significantly reducing bus transfers.

“Hamad International Airport is more than a gateway; it is a vital pillar of Qatar’s growth and global connectivity,” said Engr. Badr Mohammed Al-Meer, Qatar Airways Group Chief Executive Officer. “I am pleased to see this expansion project, with conclusion of both concourses going live, which I have personally been involved with since 2018. While many global airport expansions have faced delays, we are proud to have delivered this major development ahead of schedule. This achievement reflects our commitment to operational excellence and strategic planning.  This is not just about increasing capacity – it is about strengthening the entire Qatar Airways network, enhancing operational resilience, and supporting Qatar’s economic growth in line with the Qatar National Vision 2030. This development allows us to meet the evolving demands of global travel while reinforcing Qatar’s position as a leading aviation hub.”

The new concourses feature cutting-edge self-boarding systems, streamlining the boarding process for a faster, more efficient journey. Smart technology enables swift document verification, reduces wait times, and ensures smooth transitions from terminal to aircraft.

The expansion prioritises passenger comfort and convenience, offering upgraded facilities to cater to diverse traveller needs. A wider selection of premium retail outlets and global dining brands enhances the leisure experience. With the D&E Expansion, Qatar Duty Free is unveiling new retail outlets and food & beverage venues, enhancing the airport’s retail space by 2,700sqm.

“Our focus is to deliver operational excellence that supports both current demands and future growth,” said Hamad Ali Al Khater, Chief Operating Officer, Hamad International Airport. “The opening of Concourses D and E marks a significant milestone in expanding our capacity and enhancing operational efficiency. This combined development streamlines passenger flow, optimizes resource management, and strengthens airline connectivity, ensuring smoother and more efficient passenger services.”

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Hamad Airport unveils state-of-the-art Concourses D and E with cutting-edge tech and enhanced CX