IHG Implements Genesys Cloud to Elevate the Guest Experience

SAN FRANCISCO, California—Genesys announced that IHG Hotels & Resorts has implemented its Genesys Cloud platform to enhance the company’s guest services. IHG has unified its global call center operations on Genesys Cloud. From booking a stay in Rome, to requesting extra pillows in Paris, to upgrading a room in Kyoto, Genesys helps IHG accelerate the guest’s journey. “IHG’s decision to implement Genesys Cloud was driven by our commitment to enhancing the guest experience through cutting-edge […] The post IHG Implements Genesys Cloud to Elevate the Guest Experience appeared first on LODGING Magazine.

May 14, 2025 - 15:08
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IHG Implements Genesys Cloud to Elevate the Guest Experience

SAN FRANCISCO, California—Genesys announced that IHG Hotels & Resorts has implemented its Genesys Cloud platform to enhance the company’s guest services. IHG has unified its global call center operations on Genesys Cloud. From booking a stay in Rome, to requesting extra pillows in Paris, to upgrading a room in Kyoto, Genesys helps IHG accelerate the guest’s journey. “IHG’s decision to implement Genesys Cloud was driven by our commitment to enhancing the guest experience through cutting-edge […]

The post IHG Implements Genesys Cloud to Elevate the Guest Experience appeared first on LODGING Magazine.