IHG Implements Genesys Cloud to Elevate the Guest Experience
SAN FRANCISCO, California—Genesys announced that IHG Hotels & Resorts has implemented its Genesys Cloud platform to enhance the company’s guest services. IHG has unified its global call center operations on Genesys Cloud. From booking a stay in Rome, to requesting extra pillows in Paris, to upgrading a room in Kyoto, Genesys helps IHG accelerate the guest’s journey. “IHG’s decision to implement Genesys Cloud was driven by our commitment to enhancing the guest experience through cutting-edge […] The post IHG Implements Genesys Cloud to Elevate the Guest Experience appeared first on LODGING Magazine.

SAN FRANCISCO, California—Genesys announced that IHG Hotels & Resorts has implemented its Genesys Cloud platform to enhance the company’s guest services. IHG has unified its global call center operations on Genesys Cloud. From booking a stay in Rome, to requesting extra pillows in Paris, to upgrading a room in Kyoto, Genesys helps IHG accelerate the guest’s journey. “IHG’s decision to implement Genesys Cloud was driven by our commitment to enhancing the guest experience through cutting-edge […]
The post IHG Implements Genesys Cloud to Elevate the Guest Experience appeared first on LODGING Magazine.