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airBaltic sees strong demand for Business Class upgrade service
airBaltic’s Business Class upgrade bidding service sees 7,500+ successful bids since December 2024, boosting revenue and enhancing passenger experience. The article airBaltic sees strong demand for Business Class upgrade service first appeared in TravelDailyNews International.
RIGA – The Latvian airline airBaltic reports strong performance following the launch of its Business Class upgrade bidding service in December 2024, developed in partnership with Plusgrade, a global leader in ancillary revenue solutions. Since its introduction, over 7 500 passengers have successfully bid for upgrades, contributing a significant boost to revenue.
Natālija Kuzmina, VP Customer Experience & Insights: “Since the launch of our new upgrade service last year, we have seen a steady increase in Business Class passenger numbers. The service offers our customers greater flexibility in tailoring their travel experience and provides more passengers with access to premium options, while also enhancing our commercial performance. We are satisfied with our partnership with Plusgrade and look forward to expanding it with additional products in the future.”
The Business Class upgrade process is simple – seven days before the flight, passengers will receive an invitation email if an upgrade is available on their route. They can then place and submit a bid. No later than twelve hours before the flight, passengers will be notified if their bid has been accepted. More details about the Business Class upgrade bidding service are available on airBaltic’s website.
The highest demand for the upgrade service has been observed on flights from Riga to Vienna (Austria), Paris (France), and Tallinn (Estonia).
airBaltic offers Business Class on all of its scheduled flights. Business Class passengers can enjoy a comprehensive full-service package, including priority check-in and boarding, a front-of-cabin seat with a free seat for added privacy, a gourmet meal perfectly paired with a curated selection of premium beverages, and quicker disembarking upon arrival. Throughout the flight, a dedicated Business Class cabin crew ensures exceptional service.
airBaltic operates nearly 130 routes from Riga, Tallinn, Vilnius, Tampere, and, seasonally, Gran Canaria, offering connections to a wide range of destinations in the airline’s route network in Europe, the Middle East, North Africa, and the Caucasus region.
The article airBaltic sees strong demand for Business Class upgrade service first appeared in TravelDailyNews International.
