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The Impact of a Smile: Uncovering the Link Between Friendly Service and Hotel Satisfaction
A recent study by Hampton by Hilton in conjunction with Goldsmiths, University of London, has scientifically demonstrated that friendly service can significantly impact a hotel stay. The study concluded that service with a smile can enhance a stay by 22%, make it six times more memorable, and make guests feel 51% more welcome.
A recent study by Hampton by Hilton in conjunction with Goldsmiths, University of London, has scientifically demonstrated that friendly service can significantly impact a hotel stay. The study concluded that service with a smile can enhance a stay by 22%, make it six times more memorable, and make guests feel 51% more welcome.
