British Airways Customer Service Chatbot Doesn't Know What London and Heathrow Are, Apparently

An embarrassing AI-powered failure exposes the risks of airlines relying on chatbots for customer service.

Apr 14, 2025 - 13:07
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British Airways Customer Service Chatbot Doesn't Know What London and Heathrow Are, Apparently
An embarrassing AI-powered failure exposes the risks of airlines relying on chatbots for customer service.