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DOT To Rule On American Airlines Deceptive Time Zone Deadline: Upgrades Expire Two Hours Early—Passenger Stranded In Coach
A customer tried to use their American Airlines systemwide upgrades 40 minutes to midnight on the day they expired - except the airline doesn't specify in their terms and conditions what time zone midnight is. The upgrades, which were available for the customer to confirm, could not be used - because they'd already expired 80 minutes earlier. Continue reading DOT To Rule On American Airlines Deceptive Time Zone Deadline: Upgrades Expire Two Hours Early—Passenger Stranded In Coach...
A customer tried to use their American Airlines systemwide upgrades 40 minutes to midnight on the day they expired – except the airline doesn’t specify in their terms and conditions what time zone midnight is. The upgrades, which were available for the customer to confirm, could not be used – because they’d already expired 80 minutes earlier.
Continue reading DOT To Rule On American Airlines Deceptive Time Zone Deadline: Upgrades Expire Two Hours Early—Passenger Stranded In Coach…
