Charlotte Douglas Airport opens new TSA checkpoint for “a faster, more efficient screening experience”

The following article was published by Future Travel Experience

Charlotte Douglas International Airport has opened a new Transportation Security Administration security checkpoint. The aim is to enhance CX with “a faster, more efficient screening experience”.

Charlotte Douglas International Airport (CLT) – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has opened a new Transportation Security Administration (TSA) security checkpoint.

Positioned at the centre of the terminal lobby, Checkpoint 2 will be the main screening location for TSA PreCheck and flight crews. Employee lanes will be available at all three checkpoints. Launching the checkpoint completes the airport’s plan to consolidate five lettered checkpoints into three numbered ones, while also expanding the total number of screening lanes. With the added screening lanes, TSA expects to process an additional 600 passengers per hour. All concourses and aircraft gates are accessible from any security checkpoint.

“The opening of Checkpoint 2 is a major milestone in the Terminal Lobby Expansion project, as streamlining security checkpoints from five to three while increasing capacity will provide passengers with a faster, more efficient screening experience,” said Jack Christine, CLT’s Chief Infrastructure Officer.

More terminal lobby improvements are on the way, including the introduction of three additional automated exit lanes in the ticketing area and two new baggage carousels in baggage claim. Once completed, there will be eight high-capacity baggage devices, offering greater efficiency than the previous models.

The Terminal Lobby Expansion project, scheduled for completion this fall, is transforming the terminal originally built in 1982 to accommodate 2.8 million annual passengers. In 2024, CLT saw a record 58.8 million travellers, with 18 million – 31% of total passengers – using the terminal lobby for arrivals and departures.

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Charlotte Douglas Airport opens new TSA checkpoint for “a faster, more efficient screening experience”