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Southwest Just Cut Your Frequent Flyer Points By Two-Th...

All non-refundable tickets will earn fewer points going forward. And elite bonu...

No Spanish Announcements’ United Flight Attendant Urges...

Usually flight crew stick together. Here, a United flight attendant saw their co...

Delta Rarely Interacts With Customers Online – Yet Delt...

The most famous Delta Air Lines flight attendant is Katherine Hinton, the former...

Supreme Court Case Could Reshape Airline Competition As...

It’s a long shot for the Court to take the case, but if they do American stands ...

Why Are Airlines Giving Away Overhead Bin Space For Free?

Airlines should charge for guaranteed overhead bin space. Most tickets come wit...

Late Passengers Force Themselves Past Gate At Miami Air...

Two American Airlines passengers tried to force their way onto a flight from Mia...

“Fly This Segment Or You’re Banned”—American Airlines A...

They checked in at the ticket counter and showed their ID. The agent saw that i...

American Airlines Refunded Passenger $100,000 By Mistak...

An American Airlines customer bought a $1,000 ticket and later refunded it. Amer...

Why American Airlines Regional Jets Are Becoming the Be...

A roundup of the most important stories of the day. I keep you up to date on the...

American Airlines Net Promoter Score Collapse: Flyers A...

It's people who fly the most who (1) understand the difference in product [they ...

‘Paying Platinum Fees For This?’ We Need To Talk About ...

We need to talk about the decline in American Express Centurion lounges. They we...

$54 Billion Heist: Two Airline Insiders Picked Taxpayer...

This week's guest on the Airlines Confidential podcast was flight attendants uni...

Passenger Turns United Business Class Seat Into Persona...

A roundup of the most important stories of the day. I keep you up to date on the...

Lufthansa Abandons Loyalty: Customers Lose Perks And Pa...

British Airways just treated its high-flyers like a bunch of proper numpties, sa...

Leaked: Delta’s Next Big Route—Atlanta To Marrakech Set...

Delta Air Lines will be announcing new service from Atlanta to Marrakech, Morocc...

Tired of Hotels Ignoring Late Check-Out? This Guest’s M...

A roundup of the most important stories of the day. I keep you up to date on the...

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