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Marriott Took This Guest’s Booking—But The Hotel Was Shut Down, Parking Lot Empty, And Phones Disconnected
The guest reports that hotel’s direct phone number was disconnected. After about ten minutes, someone emerged from the open front door stating that the hotel was closed and that canceling the reservation—even late—would incur no charge. How could it possibly incur a charge? Eventually they found a room at a Residence Inn in Port Arthur, stuck with a rate of $300 per night. Continue reading Marriott Took This Guest’s Booking—But The Hotel Was Shut Down, Parking Lot Empty, And Phones Disconnected...
The guest reports that hotel’s direct phone number was disconnected. After about ten minutes, someone emerged from the open front door stating that the hotel was closed and that canceling the reservation—even late—would incur no charge. How could it possibly incur a charge? Eventually they found a room at a Residence Inn in Port Arthur, stuck with a rate of $300 per night.
Continue reading Marriott Took This Guest’s Booking—But The Hotel Was Shut Down, Parking Lot Empty, And Phones Disconnected…
