IDS Next partners with Quicktext to harness AI and Big Data for hotels

Leading hospitality software provider IDS Next and Quicktext, the hospitality AI SuperApp collaborates to enhance hotel operations with the help of AI and big data.

IDS Next, the leading hospitality software solution provider, has partnered with Quicktext, the hospitality AI SuperApp, helping hotels incorporate AI and big data into their operations. This powerful partnership enhances how hotels structure and leverage their data to improve customer interactions and optimise sales and business intelligence. Through this collaboration, Quicktext’s AI-powered solutions will enable hotels to share hotel data more effectively, automate customer interactions across various channels, and provide actionable data for business intelligence.

A key component of this partnership is Quicktext’s virtual assistant, Velma, which is now integrated with IDS Next’s FX Front Desk system. Velma supports guests at every point of their journey, enhancing every interaction with the hotel’s property management system (PMS) – from booking and check-in to check-out. This collaboration enables a truly personalised and responsive service, enhancing guest satisfaction and operational efficiency.

IDS Next is renowned for its FX cloud suite. Its FX Front Desk module is an intuitively designed system that enhances front office operations through mobility and ease of use. FX Front Desk enables hotel staff to manage real-time room availability, booking reservations, and other front office tasks with greater efficiency. By integrating with Velma, Quicktext’s AI-powered virtual assistant, FX Front Desk can provide a more comprehensive service that elevates the guest experience.

Quicktext has become the number one AI and big data SupperApp in the hotel industry. Over the past seven years, Quicktext has expanded to serve hotels in 76 countries, helping them increase revenue, leverage the power of big data, and innovate guest experiences with its AI-driven solutions. Integrating IDS Next with Quicktext marks a significant milestone in the former’s mission to transform hospitality with smarter technology.

“At IDS Next, we are always looking for innovative ways to enhance the guest experience and streamline hotel operations. With Quicktext’s advanced tools, we are taking a significant step forward in achieving this goal by integrating AI and big data into our solutions”, stated Binu Mathews, CEO of IDS Next.

Jacob K I, Vice President of Business Development at IDS Next further added, “The new partnership allows us to integrate AI and big data seamlessly into our solutions, empowering hotels to offer more responsive services while optimising their business intelligence. This is a significant step toward transforming how hotels engage with guests and manage operations.”

Benjamin Devisme, CEO of Quicktext commented, “Quicktext’s partnership with IDS Next marks a pivotal moment in reshaping how hotels interact with guests and streamline operations. We are empowering hotels to offer personalised, data-driven experiences, boost revenue, and maintain a competitive edge in the market.”

The article IDS Next partners with Quicktext to harness AI and Big Data for hotels first appeared in TravelDailyNews International.