Exclusive: TAV Operation Services enters East Asia market with luxury lounge at Narita Airport

JAPAN. Hospitality company TAV Operation Services (TAV OS) has opened its first lounge in East Asia at Narita International Airport in Tokyo. The luxury Turkish Airlines Star Alliance Lounge is a partnership with WAI Lounge Japan and Turkey’s leading airline.

Offering spectacular airfield views, the 1,476sq m guest facility is located in Terminal 1, Satellite 4 after security check for international departures.

The lounge’s design features Japanese and Turkish cultural touches. The facility includes dedicated VIP rooms for exclusivity and privacy, and spacious showers.

Its food & beverage set-up features a high-quality buffet service, offering a fusion of Turkish and Japanese cuisines. Among the highlights is oven-cooked Turkish speciality pide (a savoury flatbread formed into a boat-like shape with a variety of fillings).

Guests attending the lounge’s inauguration ceremony included TAV Airports Chairman of ExCom Franck Mereyde; TAV Airports Chief Commercial Officer and TAV Operations Services CEO Aude Ferrand; TAV- WAI Airport Services CEO Yuki Onishi; Turkish Airlines’ Japan Director Ahmet Tuğcu; and Turkish Airlines Deputy Vice President of Sales for Asia and the Far East Ümit Develi.

Entry to the new lounge is available for Turkish Airlines Miles&Smiles Elite, Elite Plus and Corporate card holders and Star Alliance Gold members, first and business class passengers.

Operations are managed by TAV-WAI Airport Service, a 50-50 joint venture established specifically for this investment.

TAV Airports Chief Commercial Officer and TAV Operations Services CEO Aude Ferrand told The Moodie Davitt Report: “As a leading global passenger hospitality company, we are delighted to bring our customer experience expertise to Narita International Airport. In airport hospitality, it is essential to understand our guest, develop tailor-made services and ensure operational excellence.

“To embrace this vision the design of the Turkish Airlines Lounge has been meticulously crafted to enhance passenger comfort and provide personalised experiences for our multi-national passengers.”

“We offer our guests a variety of flavours from Turkish and Japanese cuisines and a blend of two rich cultures in terms of design and sensory elements.

“This lounge represents more than just a service space; it is a destination where Turkish and Japanese cultures come together to offer our travellers an unforgettable hospitality experience.”

Ferrand also praised TAV OS’s commercial partners in the project, Turkish Airlines and WAI Lounge Japan.

She commented: “WAI Lounge Japan is a local partner specialised in airport and passenger services in Japan and will play a big part in how we best meet the needs of our guests arriving from the region.”

Ferrand noted that Asia Pacific will be one of the fastest-growing regions in the coming decades in terms of passenger traffic and that TAV OS is actively looking for further opportunities to widen its footprint in the region.

She concluded: “Although there is strong competition, with our experience in crafting tailor-made hospitality solutions and our larger group expertise in overall airport experience, I believe that we are well placed to expand our presence in the region.”

TAV Operation Services is a subsidiary of TAV Airports, a member of Groupe ADP, and operates a network of nearly 90 premium airport hospitality service locations in 20 countries.

The busiest airport in Japan in terms of international traffic, Narita International served more than 40 million passengers in 2024. The airport connects to more than 100 international and 18 domestic destinations via 107 airlines.