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‘We’re Experiencing Higher Than Normal Call Volumes’ Is Not True—Companies Make You Wait On Purpose
I always thought that "We are experiencing higher than normal call volumes" just meant "We are experiencing normal call volumes and we underinvest in customer service." I don't remember the last time I called Air Canada Aeroplan where the hold time wasn't at least an hour. One of the best things about status is jumping to the top of the queues so that my time isn't wasted. Although that isn't always a help. Continue reading ‘We’re Experiencing Higher Than Normal Call Volumes’ Is Not True—Companies Make You Wait On Purpose...
I always thought that "We are experiencing higher than normal call volumes" just meant "We are experiencing normal call volumes and we underinvest in customer service."
I don't remember the last time I called Air Canada Aeroplan where the hold time wasn't at least an hour. One of the best things about status is jumping to the top of the queues so that my time isn't wasted. Although that isn't always a help.
Continue reading ‘We’re Experiencing Higher Than Normal Call Volumes’ Is Not True—Companies Make You Wait On Purpose...
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