DHL suspends international shipments over $800 to the US

DHL Express, the world's second-largest delivery company, has temporarily suspended some of its international shipments to the United States, citing a surge in customs processing requirements tied to new US import rules. The change, which went into effect today, impacts business-to-consumer (B2C) shipments with a declared value over $800, as Fox Business reports. For example, consumers ordering camera gear from Sony or drones from DJI could face significant delays. The suspension follows a policy revision by US Customs and Border Protection, which quietly lowered the threshold for formal customs entry from $2500 to $800 on April 5th. Under the new rules, any shipment entering the US valued above $800 is subject to a more complex customs process, including additional paperwork, duties and inspections. For logistics providers like DHL, this change triggered an immediate spike in formal entries, creating bottlenecks across international networks. In a statement to customers, DHL said it saw "multi-day transit delays" for packages over the $800 threshold and confirmed that it would no longer collect or ship those parcels if destined for private individuals in the US. The company stressed in its last announcement that "this is a temporary measure, and we will share updates as the situation evolves." DHL is reportedly scaling up operations to handle the uptick in customs volume, but it hasn't offered a precise date for when service will normalize. Nikon's Z6III is now subject to processing requirements. Image: Nikon The suspension is explicitly limited to international B2C shipments, packages sent from businesses abroad to individual customers in the US, with a declared value over $800. Lower-value packages, including all shipments under this amount, are not affected and will continue as usual. Business-to-business (B2B) shipments, packages sent between international companies and US-based businesses, are also exempt from the suspension. However, due to increased workload at customs, they may face processing delays. This can potentially impact new product shipments to retailers, including B&H and big-box stores such as Best Buy. The policy shift has sent shockwaves through international shipping and e-commerce channels. The effects of US Customs change are being felt beyond DHL. Earlier this month, Hongkong Post suspended its sea mail service in response to what it deems unfair trade tactics by the US. DHL will continue processing shipments from Hong Kong but has warned that customers should expect slower processing times and prepare for more changes, in light of more regulatory adjustments expected on May 2nd. DJI's Air 3, which starts at $1,099 and ships from China, is now subject to additional processing. Image: DJI US officials have not publicly commented on the motive behind the customs threshold adjustment. The move, however, is deemed as a broader effort to tighten control over under-declared shipments and counterfeit products, all of which amount to lost tax revenue. It could also increase pressure to localize inventory. While DHL works to resolve internal backlogs and scale its infrastructure, affected businesses and consumers will be impacted. We've become increasingly reliant on fast global delivery; even a temporary disruption like this has wide-reaching consequences. If you're ordering any new gear from your favorite electronics brand's official website, you should be prepared to track updates and plan for continuous delays.

Apr 21, 2025 - 18:51

DHL Express, the world's second-largest delivery company, has temporarily suspended some of its international shipments to the United States, citing a surge in customs processing requirements tied to new US import rules. The change, which went into effect today, impacts business-to-consumer (B2C) shipments with a declared value over $800, as Fox Business reports. For example, consumers ordering camera gear from Sony or drones from DJI could face significant delays.

The suspension follows a policy revision by US Customs and Border Protection, which quietly lowered the threshold for formal customs entry from $2500 to $800 on April 5th. Under the new rules, any shipment entering the US valued above $800 is subject to a more complex customs process, including additional paperwork, duties and inspections. For logistics providers like DHL, this change triggered an immediate spike in formal entries, creating bottlenecks across international networks.

In a statement to customers, DHL said it saw "multi-day transit delays" for packages over the $800 threshold and confirmed that it would no longer collect or ship those parcels if destined for private individuals in the US. The company stressed in its last announcement that "this is a temporary measure, and we will share updates as the situation evolves." DHL is reportedly scaling up operations to handle the uptick in customs volume, but it hasn't offered a precise date for when service will normalize.

Nikon's Z6III is now subject to processing requirements.

Image: Nikon

The suspension is explicitly limited to international B2C shipments, packages sent from businesses abroad to individual customers in the US, with a declared value over $800. Lower-value packages, including all shipments under this amount, are not affected and will continue as usual.

Business-to-business (B2B) shipments, packages sent between international companies and US-based businesses, are also exempt from the suspension. However, due to increased workload at customs, they may face processing delays. This can potentially impact new product shipments to retailers, including B&H and big-box stores such as Best Buy.

The policy shift has sent shockwaves through international shipping and e-commerce channels. The effects of US Customs change are being felt beyond DHL. Earlier this month, Hongkong Post suspended its sea mail service in response to what it deems unfair trade tactics by the US. DHL will continue processing shipments from Hong Kong but has warned that customers should expect slower processing times and prepare for more changes, in light of more regulatory adjustments expected on May 2nd.

DJI's Air 3, which starts at $1,099 and ships from China, is now subject to additional processing.

Image: DJI

US officials have not publicly commented on the motive behind the customs threshold adjustment. The move, however, is deemed as a broader effort to tighten control over under-declared shipments and counterfeit products, all of which amount to lost tax revenue. It could also increase pressure to localize inventory.

While DHL works to resolve internal backlogs and scale its infrastructure, affected businesses and consumers will be impacted. We've become increasingly reliant on fast global delivery; even a temporary disruption like this has wide-reaching consequences. If you're ordering any new gear from your favorite electronics brand's official website, you should be prepared to track updates and plan for continuous delays.